Voxcentrix

Voxcentrix is a call center operator based in Tijuana, Mexico, founded in 2000 as a subsidiary of Voxcentrix Group. The company handles inbound and outbound contact center work across customer service, collections, telesales, tech support, surveys, and small-business solutions. Its main selling point is geographic proximity to the US—the facility sits just across the border from San Diego—which supports bilingual (English/Spanish) operations and same-timezone overlap for US clients.

The company emphasizes cost savings through Mexican labor rates, rapid team scaling via furnished office space, and access to a bilingual workforce trained in call center operations. On the operational side, Voxcentrix claims ISO 9001:2015 certification and PCI Compliance for data security. Agents undergo training in communication skills, customer handling, and adherence to quality standards. The company conducts performance evaluations and process reviews to monitor quality.

Services and capabilities

Voxcentrix offers a range of contact center functions. Customer service handles inquiries and product support; debt collection targets accounts 60, 90, or 120 days past due; telemarketing and sales use what the company calls a "hot leads transfer" model. Tech support aims to reduce operational costs and improve response time. Phone surveys and data collection target niche population groups. The company also offers an Employee of Record service that handles payroll, benefits, taxes, and compliance while the client retains day-to-day managerial control.

For smaller clients, Voxcentrix offers "Vox for Small Business," a pay-per-call plan. The company frames agents as "brand ambassadors" focused on brand awareness and visibility. All agents are bilingual in English and Spanish.

Notable work

Voxcentrix cites three anonymized case studies from its website. A global technology company reduced average response time and increased customer satisfaction ratings by 15% within three months. An e-commerce company saw a 20% increase in order fulfillment rate after outsourcing order and shipping inquiries. A healthcare provider achieved a 30% reduction in claim denial rates within six months after offloading medical billing operations.

The company notes it has worked across healthcare, telecommunications, retail, insurance, and finance sectors, though no specific named clients appear in the source material.

How they work

Voxcentrix operates fully equipped office space in Tijuana with state-of-the-art technology and software for call handling. The company offers flexible scaling—clients can expand or contract operations without building physical infrastructure. Agents undergo rigorous training and are monitored through performance evaluations and quality control processes. The facility emphasizes continuous improvement, regular process reviews, and investments in new equipment and tools. Pricing is not specified in the source, except for the mention of a "pay by call" model for small business clients.

Team and credentials

Team size is not disclosed. Voxcentrix holds ISO 9001:2015 certification and maintains PCI Compliance for data security. The company was founded in 2000 and operates from a single location in Tijuana. All agents are bilingual in English and Spanish. The source material does not mention founding team names, Clutch ratings, G2 scores, or awards beyond client testimonials.