Swaran Soft Support Solutions Private Limited

Swaran Soft Support Solutions is a Gurugram-based software company founded in 1999 with 25 years of delivery experience across 350+ enterprise clients globally. The firm positions itself as India's leading agentic AI implementation partner, though it also builds mobile apps, manages cloud infrastructure, and runs digital transformation engagements. It operates offices in Dubai, Tallinn (Estonia), and the USA alongside its India headquarters.

The company's core commercial offering is a fixed-fee pilot model: a ₹4.5 lakh (approximately $5,400 USD) engagement delivering production-ready agentic AI in 8 weeks. The sales pitch centres on replacing large offshore teams with a 10-person "nano GCC" (Global Capability Centre) delivering output comparable to a 50–100 person traditional team, at 60–70% cost reduction versus traditional captive models. The BOOT framework (Build, Operate, Own, Transfer) promises no vendor lock-in and a 24-month path to captive ownership.

Swaran Soft's AI stack spans Indian sovereign models (Sarvam AI, BharatGen, Krutrim), global LLMs (Claude, GPT-4o, Gemini, Mistral), and open-source orchestration tools (N8N, LangChain, CrewAI, AutoGen). Voice agents cover 9 Indian languages—Hindi, Tamil, Telugu, Kannada, Malayalam, Bengali, Marathi, Gujarati, and Punjabi—using Whisper STT, ElevenLabs, PlayHT, Exotel, and Twilio. A notable differentiator is integration with AI Kosh, India's government-backed AI repository, which the company claims provides access to 10,000+ curated datasets, 290+ pre-trained Indian AI models, and free NVIDIA A100 GPU compute via CDAC Airawat.

The firm reports 1,500+ delivered projects across 12 sectors: manufacturing, BFSI, healthcare, retail, government, automotive, agriculture, real estate, energy, education, logistics, and GCC/international operations. Named clients include Honda India (QC inspection app with 100% data accuracy), Monadelphous (Australia; MonaWork employee app with 5-star App Store rating, 20,000 annual mobilisations), and a UAE-based fire safety enterprise (24/7 multilingual HR assistant).

Services and capabilities

Swaran Soft bundles six primary service lines. Agentic AI Implementation deploys autonomous AI agents using N8N, Supabase, and Ollama with Indian and global LLMs, promising 8-week fixed-fee pilots with on-premise or cloud deployment. WhatsApp and AI Agents integrate conversational AI into WhatsApp Cloud API for HR, customer service, commerce, and field ops, supporting multilingual workflows. Mobile App Development spans native iOS (Swift/SwiftUI) and Android (Kotlin), React Native, and Flutter, with full ERP integration (SAP, Oracle, Salesforce, Zoho) and offline-first architecture. Delivered apps number 500+ over 25 years. Voice AI & Call Automation handles inbound and outbound voice agents with real-time sentiment analysis and escalation logic. AI Consulting & Workshops covers LLM advisory, RAG design, MLOps, and POC-to-production roadmaps. Cyber Security includes penetration testing, data security, and compliance alignment (RBI, DPDP, GDPR).

Swaran Soft emphasizes full-stack ownership. Backend capabilities include FastAPI, Flask, Node.js, GraphQL, and Celery. Database and vector stores span PostgreSQL, Supabase, and FAISS. Enterprise integrations cover MS Teams, Zoho, Freshdesk, ServiceNow, Gmail, and Outlook. ML and DevOps tooling includes Scikit-learn, XGBoost, Pandas, NumPy, Docker, Git, Selenium, Appium, and Jira. NLP covers intent detection, sentiment analysis, text classification, and multilingual support via NLTK.

Notable work

The firm's published case studies illustrate execution breadth. Honda India's QC Inspection App eliminated paper-based manufacturing inspections across plants by combining biometric login and GPS geo-fencing, achieving 100% data accuracy and real-time dashboards. Monadelphous (Australia) received MonaWork in 12 weeks (4 sprints), integrating IFS ERP with iOS/Android delivery for 20,000 annual workforce mobilisations; the app achieved 5-star App Store and 4.3-star Google Play ratings. A leading Indian EV brand deployed AI Crowd Analytics for store footfall counting, reaching 96%+ accuracy with GDPR-compliant (no facial data storage) real-time dashboards across a 3-phase rollout. A UAE fire safety enterprise went live with a Generative AI HR Assistant covering 100+ countries in multiple languages, replacing email queues with 24/7 instant responses. A large BFSI group received a digital transformation roadmap reducing software development lifecycle by 30–60% via a phygital customer experience framework. An Indian railways ERP project achieved 99.99% uptime and 10× peak load capacity using Azure hybrid cloud with auto-scaling; an Indian NBFC app reduced loan processing from 7–10 days to 4 hours using React Native with Aadhaar eKYC and video KYC; a pan-India retail chain (800+ stores) saved ₹12 crores annually with an offline-first inventory app.

How they work

Mobile app delivery follows a six-phase process: 2-week discovery with fixed-price quotes; UX design and Figma prototyping tested with real users; 2-week Agile sprints with demos; automated and manual QA across 50+ device/OS combinations with OWASP Mobile Top 10 security review; App Store/Play Store submission and ASO; and 12-month post-launch support with SLA-backed response times (Standard 48 hours, Professional 8 hours, Enterprise 2 hours). Typical enterprise mobile apps take 12–20 weeks; simple apps fit 8 weeks. The firm offers fixed-price, time & material, and dedicated team engagement models. All work includes 100% source code ownership with no vendor lock-in.

Cloud and DevOps engagements emphasize zero-downtime migrations, production Kubernetes clusters with auto-scaling, fully automated CI/CD (GitHub Actions, Azure DevOps, ArgoCD), Infrastructure as Code (Terraform, Bicep), zero-trust security, and FinOps cost optimization targeting 30–50% reduction. Certified partnerships span Microsoft Azure, AWS, Google Cloud, and Oracle Cloud.

Team and credentials

The company claims no single founder name in available materials; founding year is 1999. Team size is not explicitly stated. Swaran Soft holds ISO 9001 and ISO 27001 certifications, is undergoing SOC 2 audit, and is a NASSCOM member. It is certified on Microsoft Azure, AWS, Google Cloud, and Oracle Cloud platforms, and holds OutSystems Certified Partner status. The firm won TechBehemoths Awards 2022–2025. All data is positioned as remaining in India via on-premise deployment and DPDP/RBI compliance.