Softelnet

Softelnet is a Polish software manufacturer and distributor founded in 2001 that builds operations and field service management systems for telecom, utilities, retail, industry, and insurance companies. The company is led by four co-founders and board members—Andrzej Miazga (President), Tomasz Kaźmierczuk, Mariusz Molik, and Artur Mamuszka (all Vice Presidents)—all graduates of AGH University of Science and Technology with backgrounds in IT and telecommunications. Over 21 years, Softelnet has positioned itself as a specialist in heterogenic OSS/BSS environments, with a stated client base including "one of the largest telecommunications companies in Poland."

The company's main product line is Ksavi OSS Suite, a modular platform for telecommunications network operations. Within this suite sit several discrete systems: Ksavi Provisioning handles service provisioning for cable TV, ISP, VoIP, and MVNO operators; Ksavi Workforce is a field service management platform for scheduling, dispatching, and managing mobile workers; and Ksavi Auditor supports quality management and standards compliance. Beyond Ksavi, Softelnet also develops Ksavi Network Operations (network process streamlining) and fiber network design software based on QGIS and FreeCAD.

Services and capabilities

Softelnet's primary offering is Ksavi OSS Suite, which handles Business Process Workflow (process automation), Network Inventory (telecom resource tracking), Fault Management (event and emergency handling), Field Service Management (mobile workforce scheduling and dispatch), Service Inventory and Provisioning (service records and provisioning), Customer Management (customer database), and Trouble Ticket (problem management). The architecture is designed to comply with eTOM specification standards from TeleManagement Forum and integrates via APIs compatible with TMForum standards (eTOM, SID).

Ksavi Provisioning specifically automates provisioning orders for telecom operators, reducing provisioning time, automating conflict handling, and providing deferred task registration and order archiving. It integrates with existing OSS/BSS infrastructure and can operate independently or as part of a larger operator environment.

Ksavi Workforce targets field service operations with mobile app support, GPS-based route optimization, real-time task assignment via drag-and-drop scheduling, and digital map integration. The system tracks employee availability, competencies, and certifications; manages inventory and warehouse resources; and generates operational reports. The mobile app captures task photos, videos, barcodes, and GPS location data, with support for Android integration.

For fiber network infrastructure, Softelnet offers FTTH design software built on QGIS and FreeCAD. The company also provides Openreach PIA (Physical Infrastructure Access) survey services.

How they work

Softelnet positions itself as a custom systems integrator and software manufacturer rather than a pure managed service provider. The company emphasizes understanding customer operating environments and combining experience with strategic thinking to deliver systems adjusted to individual needs. Products are described as modular and scalable, allowing phased implementation. Architecture enables integration with external systems using approved standards. The firm has 20+ years of experience in Polish telecom infrastructure and operates from a single headquarters in Poland.

Team and credentials

Founded in 2001 by Andrzej Miazga and Tomasz Kaźmierczuk, both AGH graduates. Artur Mamuszka joined in 2004 and became Vice President in 2011. Mariusz Molik is the third Vice President. All board members studied at AGH University's Electrotechnology, Automated Technology and Electronics Department with focus on IT or telecommunications. No team size, ISO certifications, or partner credentials are mentioned in the source material. The company operates from Kraków, Poland.