Routine Automation
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17 reviews
External Reviews
Technologies
Services
Notable Clients
Routine Automation is a Poland-based Salesforce consulting and development firm with 50+ certified engineers. The company has delivered 250+ solutions and maintains a 4.9 customer satisfaction score on Clutch (10 reviews) and AppExchange (17 reviews). They position themselves as a certified Salesforce partner focused on implementation, configuration, customization, and AI-powered automation across Salesforce's full cloud suite.
Services and capabilities
Routine Automation's core offering is Salesforce cloud implementation and configuration. They work across Sales Cloud, Service Cloud, Marketing Cloud, Field Service Lightning, Commerce Cloud (B2B and B2C), Experience Cloud, Data Cloud, Analytics Cloud/Tableau CRM, Revenue Cloud, Manufacturing Cloud, Health Cloud, and Nonprofit Cloud. For each, they handle implementation, customization, and ongoing maintenance.
Integration work spans payment processors (PayPal, Stripe, Square, Authorize.net), ERP systems (SAP, Oracle, NetSuite, QuickBooks), e-commerce platforms (Shopify, Magento, BigCommerce, WooCommerce), marketing tools (Pardot, Marketo, Mailchimp), CMS platforms (WordPress, Drupal, Sitecore, Adobe Experience Manager, SharePoint), analytics (Power BI, Tableau, QlikView), communication (Slack, Teams, Zoom, Google Workspace), project management (Monday.com, ClickUp, Asana, Jira), HRM (Workday, BambooHR, ADP, SuccessFactors), and MuleSoft for API management. They also integrate HubSpot CRM, Microsoft Dynamics 365, and Zoho CRM.
AI services include Agentforce AI, Sales AI, Customer Service AI, Marketing AI, Commerce AI, Einstein Copilot, Einstein 1 Studio, Prompt Builder, and low-code AI builders. Beyond clouds, they offer data migration planning and execution, AppExchange app integration and publishing, security reviews for solutions, Salesforce audits, consulting, developer services, and ongoing support and maintenance with training.
Notable work
Three case studies are named: a fuel company in Poland using MuleSoft for multi-system data exchange; Neova, an industrial company (renewable energy, food, air, water) that unified customer data and portals with Salesforce Lightning; and Profil, an automotive parts supplier, which streamlined service operations with Field Service Lightning.
Client testimonials mention Penn Engineering & Manufacturing Corp., E.ON One (moved from basic product/pricebook setup to Revenue Cloud Advanced), and a boat rental platform company. An online gambling company and business consulting firm are also referenced. The firm works across automotive, construction, e-commerce, education, energy, finance, healthcare, insurance, IT, logistics, manufacturing, media, nonprofits, telecom, retail, and travel & hospitality.
How they work
Their engagement process starts with an initial inquiry and requirements discussion. They then propose a solution with recommended team, timeline, and costs. Further collaboration and feedback refinement follow, then finalization of project details. The site mentions they operate with accurate estimation, 360-degree visibility, quality management, and support at every step. They offer fast kick-off, team flexibility, and support through any phase. No fixed pricing or engagement model (hourly, fixed-price, dedicated team, T&M) is explicitly stated on the public site.
Team and credentials
The team includes named architects (Olga Shishkova — FSL specialist; Evgeniy Sukach — Sales/Service/Experience Cloud, CPQ, Apex, LWC), engineers (Nikita Lupekin, Yuliya Kisliuk, Alexander Sitnik, Roman Levkovich), QA (Yuliya Moiseeva), developers (Viktor Dunaev — Marketing Cloud; Veronika Khlopava — FSL, CPQ, Billing, with Platform Developer, CPQ, Admin, AI Associate certs; Palina Dunayeva — Sales Cloud specialist), and leadership (Maria Borakhava — Director of Strategic Partnerships; Vera Stepanovich — Head of Customer Success). The site shows 50+ skilled engineers holding certificates in Sales, CPQ, Service, and other specializations. Routine Automation is a certified Salesforce Partner and HubSpot provider. They appear on Clutch's Top 1000 Consulting Firms list and have been recognized as a Top Salesforce Company, Top CRM Consulting Company, Top Marketing Automation Consultant, and Top Digital Marketing Company. No founding year is provided. English proficiency is assumed given client base and site language.
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Client Reviews
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17 third-party reviews
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