Pluriza

Pluriza is a Colombia-based AI agent platform built to connect operational tools and automate workflows across sales, support, HR, marketing, and finance. Founded by Andrés Lastra, the company positions itself around a "humans in the loop" model: AI agents handle routine tasks—lead research, ticket triage, inventory tracking—while humans retain decision authority. The platform uses Model Context Protocol (MCP) to integrate with existing tools like HubSpot, Slack, Gmail, Shopify, QuickBooks, and Salesforce without requiring data migration. Pricing starts at $29 per user per month with no setup fees.

The company staffs deployments with its own engineers—a mix of senior LLM engineers, full-stack AI engineers, platform engineers, and data engineers drawn from across Latin America (Colombia, Argentina, Ecuador, Peru, Uruguay, Venezuela, and Brazil). Every Pluriza deployment ships with an assigned engineer who handles prompt tuning, integration work, and on-call support during rollout. This embedded-engineer model is positioned as a departure from traditional staff-augmentation: services delivered as software, not as headcount.

Services and capabilities

Pluriza offers six pre-built department agents coordinated by an AI Chief of Staff:

Sales. The Pipeline Agent researches leads, drafts cold outreach, and maintains CRM hygiene in HubSpot. It connects Gmail, Google Calendar, and your CRM to log every touchpoint and flag stalled deals.

Support. The Resolution Agent pulls ticket context from Jira, Notion, and Slack, drafts responses using your knowledge base, and routes complex issues to the right person. According to the source, it resolves "80% of tickets without human intervention."

Marketing. The Content Agent links Google Analytics, your CMS, and social platforms to generate briefs, track attribution, and surface what resonates with your audience.

Operations. The Ops Agent wires Shopify, QuickBooks, and Stripe into one pipeline, syncing inventory, tracking orders, flagging fulfillment delays, and predicting demand.

Beyond these core agents, Pluriza offers broader capabilities: autonomous sales workflows, omnichannel support, HR onboarding, finance operations (invoice processing, approvals, reconciliation), and internal knowledge bases. The platform also ships workflow automation—content scheduling, A/B testing, order fulfillment, data sync between CRM and ERP systems, and report generation.

The "intelligence layer" component builds a knowledge graph unique to your business: every interaction, document, and conversation trains the system. The longer you use it, the source claims, the more specific and valuable it becomes. All agents are coordinated by a Chief of Staff agent that surfaces context across departments—so when a customer emails support about a billing issue, the Support, Finance, and Sales agents all have the context to help automatically.

Integrations work via MCP and Zapier. The source mentions a Salesforce AI Bridge for native CRM flows, Slack integration to trigger and monitor agents from channels, HubSpot connector for synced contact data, and a Zapier layer connecting to 5,000+ apps.

How they work

Every deployment is assigned a Pluriza engineer from the Latin American team. Pre-built agents handle the first 80% of the work; the assigned engineer handles the last mile—tuning prompts, wiring custom integrations, and staying on-call while the agent beds in. The source emphasizes that engineers are in the same time zones as US customers (or close enough) and represent a "deeper bench" than hiring a single contractor.

Subscriptions are month-to-month, cancelable anytime. Pricing is per-user per month at $29 base, with the option to add more agents and capabilities as your business grows. All plans include the unified knowledge base and MCP integrations. The source states pricing is transparent with no hidden fees.

Data is retained for 30 days after cancellation, during which you can export. After that, it's deleted.

Team and credentials

The team has 8+ years of experience delivering software solutions before pivoting to AI. Named engineers include Alejandro M. (Senior LLM Engineer, Colombia), Camila R. (Full Stack AI Engineer, Argentina), Mateo S. and Lucía F. (both AI Platform Engineers in Ecuador), Diego G. (Staff AI Engineer, Uruguay), Valentina C. (Data Engineer, Venezuela), Tomás A. (LLMOps Engineer, Peru), and Sofía P. (Full Stack AI Engineer, Brazil).

Pluriza is built on open standards: MCP (by Anthropic) and A2A (by Google), both under the Linux Foundation governance. The company explicitly positions this as "no vendor lock-in." The platform is currently in early access.