Muru Technologies Inc.

Muru Technologies is a Nairobi-based IT services and software development firm founded in 2017, initially as the software division of Andela before spinning out as an independent business in 2019. The company operates across two Kenyan counties and holds partnerships with Google and SAP. It serves enterprises, SMEs, and technology startups with managed IT services, custom software development, ERP solutions, and infrastructure management.

The firm's core offering is managed IT services—24/7 monitoring and maintenance of networks, servers, endpoints, and applications delivered at a fixed monthly price. Muru Technologies manages infrastructure, service desks, cloud services, endpoint security, and application support. For organizations without internal IT departments, they function as an outsourced IT function. For those with IT teams, they provide supplemental capacity and strategic consulting. They also offer IT support packages, cloud computing, cyber security, and IT consultancy focused on building "highly available technology platforms."

Beyond infrastructure, Muru Technologies develops custom software, ERP systems, CRM platforms, and AI/ML solutions. Their ERP offering targets businesses seeking to automate operations and improve financial visibility. CRM development emphasizes configurable dashboards and sales pipeline management. The company publishes technical content on iOS app development, cross-platform mobile development, data mining, and AI sales agents, suggesting hands-on engineering depth across multiple domains.

Services and capabilities

Managed IT is their flagship offering. Services include network management and monitoring (critical for cloud deployments), 24/7 service desk support, infrastructure optimization, endpoint management for both client and server systems, application support for SaaS and on-premise software, and advanced management tools for clients wanting deeper IT Service Management control. Pricing is fixed-fee with no surprise charges, and clients can scale up or down based on business needs.

Custom software development covers bespoke applications, product design, and QA services. The company also develops industry-specific ERP software (positioned as "strictly profitable yet innovative") and CRM systems with "robust dashboards" aimed at strengthening sales operations. AI and ML solutions are offered to "reshape your business" with intelligent automation—a vague claim on their site, but they clearly work in this space.

IT consultancy delivers strategic technology roadmap guidance through regular account management meetings. Cloud computing services include encrypted storage, virtualized recovery, and backup solutions to prevent data loss. Cyber security covers protection against malware, hackers, and viruses. The company also offers bulk SMS services, suggesting some telecom/messaging integration capability.

How they work

Managed IT operates on a monthly fee model with fixed pricing and no per-incident charges. Clients engage through account management meetings to oversee their IT roadmap and adjust capacity. The company emphasizes scaling costs with business growth—you pay for what you use and can add or reduce support with "nothing more than a simple discussion." For custom development and consulting, engagement details are not spelled out in their public material. Contact information is available via phone (+254 716 748 685, +254 715 677 680) or email (support@murutechinc.com).

Team and credentials

Muru Technologies does not disclose team size explicitly; the about page shows placeholder values ("0+ Experts") that failed to load. The company states it has Episerver Certified Developers and Certified Microsoft Professionals on staff. In 2021, their service team reached the final of the Service Desk Industry (SDI) Best Small Managed Service Desk Provider (MSP) awards. The company operates offices across two Kenyan counties and claims $0–$1M revenue achieved in under three years (though this figure reads as incomplete/placeholder text). A customer testimonial from John H. Bedard, Jr. notes that "Muru Technologies are always accommodating our diverse needs and we feel like they are a part of our company rather than an external supplier." English proficiency appears solid given their published content and client-facing materials.

Industries served

Muru Technologies targets nine vertical markets: banking, capital markets, manufacturing, food and grocery, higher education, health and fitness, social networking, OTT/VOD, and travel and tourism. Fintech is also mentioned. They claim "vertical solutions expertise" and industry-compliant offerings customized to specific needs, but detailed case studies or vertical-specific outcomes are not provided on their public site.