Move Closer

Move Closer is a Poland-based ecommerce and custom software development agency founded in 2017. The company works with over 40 clients across multinational brands, mid-market companies, and startups. With more than 50 IT specialists on staff, Move Closer builds new ecommerce platforms, optimizes existing stores, and handles the full operational stack—logistics, customer service, legal compliance, and content management—for enterprise clients in Central and Eastern Europe.

The agency positions itself as a full-service partner rather than pure-play developers. Clients like Packhelp, Dr Irena Eris, CBRE, and Burger King have praised the team for understanding customer experience alongside technical execution. In March 2022, Move Closer's client websites generated 3.1 million PLN in revenue; by February 2022 those same sites hosted 2.4 million users. Ninety percent of clients have recommended the agency to at least one other company.

Services and capabilities

Move Closer organizes its work around three main tracks: ecommerce design and development, custom software and DevOps, and team sourcing (dedicated Agile teams and IT recruitment).

For ecommerce, the agency offers three deployment paths. For smaller businesses, they build on WooCommerce starting at €15,000 and including product, UX/UI, and software development. For mid-market and international operations, they use Magento 2 starting at €70,000 with the same deliverables. For enterprise clients or specialized use cases, they build custom platforms for ticketing systems, backoffice operations, and other bespoke requirements. The team maintains over 50 live ecommerce platforms and handles optimization work for existing stores—addressing slow pages, UX friction, and ERP integration problems.

Beyond the storefront, Move Closer offers "full service ecommerce" for enterprise clients in the CEE region. This includes warehouse and inventory management (modern storage, domestic and international fulfillment, same-day delivery in select cities), customer service (call center, live chat, loyalty program design, business analytics), performance advertising and marketplace optimization, content creation (product descriptions, photos, videos), and legal and accounting consultancy for cross-border sales and GDPR compliance. The agency also handles packaging procurement and procurement services for selected clients.

On the custom software side, Move Closer builds DevOps infrastructure, designs products, and manages product strategy. They also offer business model forecasting—helping founders and entrepreneurs validate ideas through realistic revenue, expense, and profit projections before launch.

Notable work

Burger King engaged Move Closer to handle mobile order volume and customer loyalty, though the source does not specify the outcome. Wieliczka Salt Mine (one of Poland's largest tourist attractions) needed a mobile app and website to handle round-the-clock tour bookings. Move Closer built both systems.

Other named projects include Natura Cold Press, a juice diet startup that received software selection advice, store design, implementation, and post-launch SLA support. OGEN SA Laboratory required a dedicated ecommerce platform with elevated security and infrastructure maintenance for genetic test results. Dr. Oetker worked with Move Closer on a store combining recipes with ingredient ordering and ERP integration.

How they work

Move Closer uses a four-step engagement process: initial briefing (form submission and quick pricing estimate), a 3–4 hour business discovery interview (on-site or remote) to understand goals, customers, and competitive positioning, preparation of a solution with workflow and timeline by business and technical leads, and a final workshop with key stakeholders to finalize cooperation terms.

The agency offers three pricing models. Fixed-price projects work best for defined scope and MVPs; ecommerce projects typically follow this model with a framework estimate provided at the first meeting. Time and material is their most popular offering for long-term partnerships with proven product-market fit and traction. They also negotiate custom structures (SPVs and other models) on a case-by-case basis. Additional services (logistics, customer support, maintenance) are invoiced monthly on top of development fees.

Implementation timelines vary: a small shop with custom design takes roughly six weeks; large corporate ecommerce migrations take two to three quarters. All projects undergo rigorous UAT and SIT testing before launch. The agency reports that 100% of customers who received disaster recovery support continued under SLA agreements afterward.

Team and credentials

Move Closer is led by Piotr Niewczas (CEO), Albert Kempa (COO), and Łukasz Sitnicki (CTO). The company employs 50+ IT specialists. Sylwia Kosinska leads business development. No formal certifications (ISO 27001, SOC 2, GDPR) are mentioned in the source material. The agency is part of a larger group; they operate a separate recruitment and HR services arm called For The Win.