Lean Tech

Lean Solutions Group is a Colombia-based operations and AI company with over 10,000 employees across five countries serving more than 600 clients. The company embeds teams into client workflows—a mix of skilled operators, process expertise, and AI automation—to handle repetitive tasks, optimize logistics, manage back-office work, and support sales and customer service functions. Founded by Roberto Cadena, who remains Executive Chairman, LSG frames its model as "human plus AI" rather than automation alone: AI agents handle high-volume tasks while embedded staff provide oversight, local knowledge, and exception handling.

Services and capabilities

LSG's primary offering is LeanTek AgentEdge, an AI automation platform that deploys intelligent agents directly into client workflows. The platform handles appointment scheduling, track-and-trace, accounts payable and receivable, customer support, and real-time analytics. Clients report 30% productivity increases, 60% cost savings, and 2x faster business cycles, though these figures appear aggregated across use cases rather than tied to specific projects.

The company operates across three main service areas. Business Operations teams deliver customer experience management, using governed automation to reduce costs and improve quality. Back Office Operations handle payroll, accounting, and administrative tasks—freeing internal teams for higher-value work. Transportation & Logistics combines fleet tracking, route optimization, and dispatch with what LSG calls "smart systems and AI tools."

LSG also offers Sales & Marketing services focused on lead generation, campaign execution, and customer acquisition, plus Technology consulting around AI adoption, real-time data systems, and employee engagement platforms. The company acquired Lead2Revenue in April 2026, expanding AI-enabled revenue growth services. LeanTek Connect, a workforce intelligence platform, sits atop these services and handles account management, workforce engagement, and talent placement from a single dashboard.

Notable work

Three case studies appear on the site. Priority Technology Holdings, a payments and banking integration platform, used LSG for staff augmentation to scale its technology and software development teams during rapid growth. Project44, a supply chain visibility platform, hired LSG to fill highly technical roles quickly as the company scaled. A large freight brokerage engaged LSG in two areas: meeting service-level agreements for track-and-trace operations and hiring qualified candidates to support those commitments.

None of these projects lists quantified outcomes. They illustrate vertical expertise—payments, logistics, freight—but offer limited detail on scope, timeline, or measurable results beyond "growth" and "SLA management."

How they work

LSG positions itself as an embedded alternative to traditional staffing or outsourcing. Teams are based "wherever you need them"—across five countries with concentrations in Colombia and unnamed other locations—and operate within client workflows, integrated with existing systems. The company conducts an AI assessment to identify automation opportunities, then deploys custom agents, real-time analytics, and a centralized management dashboard. Pricing is not disclosed on the public site. Engagement appears flexible, ranging from dedicated team placement to process automation to tech consulting, though specific contract terms and minimum commitments are not stated.

Team and credentials

LSG's leadership includes Jack Freker (CEO), Roberto Cadena (Executive Chairman and Co-Founder), Jeff Aldaz (COO), Mario Farcic (CFO), Alfonso Quijano (CTO), Diana Abril (Chief Legal Officer), Alejandro Romo (Chief HR Officer), and Chris Strammiello (Chief Revenue Officer). The company employs over 10,000 people across Colombia, and four other unnamed countries. No formal certifications (ISO 27001, SOC 2, HIPAA) are mentioned in the source material. No partnership badges (AWS, Microsoft, Google) appear. LSG does not disclose founding year on its public pages.

The company frames its differentiator as origin story: "Forged in Logistics, Proven Across Industries." LSG learned to manage complex, thin-margin operations under pressure in transportation before expanding to financial services, food and beverage, insurance, retail, manufacturing, supply chain, and sales and marketing. Whether this narrative translates to measurable compliance or security advantages is unclear from the source.