Kevit Technologies

Kevit.io is a conversational AI platform founded in 2017 and based in India. The company builds chatbots that operate on WhatsApp and Instagram, automating customer engagement and support workflows for businesses. Their platform combines AI chatbots with live agent handoff, letting companies handle everything from lead qualification to customer support without proportional headcount increases.

The company claims over 550 businesses use their platform. Specific named clients include Netcore (for omnichannel automation), Route Mobile (partnership on process automation), India Today (automated content delivery on WhatsApp), and Texila (first-line support automation with 48-hour deployment). According to their marketing material, customers report reducing support costs by up to 80%, increasing sales by up to 35%, and boosting brand engagement by 3x. Response time improvements of up to 90% are also cited.

Services and capabilities

Kevit.io's core offering is a low-code conversational flow builder that creates multilingual chatbot journeys. The platform handles WhatsApp and Instagram messaging, with integrations to CRM systems and third-party tools. Key features include:

Conversational automation: The flow builder lets teams design bot conversations without coding. Live chat escalation routes complex queries to human agents. Campaigns manager schedules proactive messages—order updates, promotions, notifications—across messaging channels.

Vertical-specific solutions: The platform markets use cases across e-commerce (abandoned cart recovery, product discovery via image search), banking (transaction notifications, appointment booking), healthcare (appointment scheduling, medication reminders), education (student engagement, instant support), and B2B (lead qualification, FAQ automation). They also offer "Snap and Search" functionality (product discovery via photo), human behavior identification in physical spaces, and automated product tagging without metadata.

Analytics: Smart Analytics provides real-time tracking and reporting on bot and customer interactions.

How they work

Engagement details are sparse in the source material. Kevit.io emphasizes 24/7 availability and rapid deployment—Texila went live in 48 hours—but no formal SLA, pricing model, or engagement structure is mentioned. The platform appears to operate as a SaaS product with custom implementation for specific workflows.

Team and credentials

No founder names, team size, or formal certifications (ISO, SOC 2, GDPR compliance) are mentioned in the source. The company does state they are actively hiring and describes their culture as customer-obsessed, collaborative, and focused on transparency and long-term partnerships.

Notable work

Netcore implemented Kevit.io for omnichannel business process automation; Route Mobile partnered on process automation at scale; India Today automated WhatsApp content delivery to viewers, reducing response time and improving Net Promoter Score; Texila deployed support automation with live escalation in two days. These engagements are described only in brief testimonials without measurable details.