ITSG Global

ITSG Global is a Warsaw-based software and AI company founded in 2005. The firm has 40-50 engineers spread across offices in Warsaw and Cambridge, Massachusetts, and counts BNP Paribas, Procter & Gamble, IQVIA, Enea, and Haemonetics among its clients. In two decades, ITSG has delivered 500+ projects across finance, healthcare, energy, logistics, and manufacturing — sectors where software failure carries real cost. The company offers two parallel tracks: ready-made AI products (Cortex360 governance platform, Cortex IDP for document processing) and custom software with staff augmentation and maintenance for existing systems.

Services and capabilities

Cortex360 is ITSG's governance platform for enterprise AI. It runs on client infrastructure (on-premises or private cloud) and addresses the shadow AI problem: employees already using ChatGPT with company data. Cortex360 provides a single entry point to multiple LLMs, enforces role-based access, anonymizes data before it reaches models, and logs every interaction. The platform layers into three tiers — a secure gateway, ready-made modules (HR onboarding bots, insurance knowledge bases, meeting summarizers), and autonomous agents that handle workflows without human intervention. Tier 3 agents manage cross-sell workflows, missed appointment follow-up, and after-hours communication. Cortex360 meets DORA compliance, GDPR, and AI Act Article 4 requirements.

Cortex IDP handles intelligent document processing for logistics. The system ingests PDFs, images, scanned forms, and spreadsheets — any format a logistics team actually uses. Instead of asking workers to retype CMR forms, customs declarations, or consignment notes, Cortex IDP reads documents, extracts data, detects inconsistencies across document bundles through "Intelligent Linking," flags low-confidence fields for human review, and routes validated data to ERP systems like SAP, PUESC, or AIS via API or file export. A client case shows 80% reduction in manual work and 99% data accuracy on real shipments.

Custom software spans architecture, deployment, and long-term maintenance. ITSG builds systems "around your actual process — not a template with your logo on it." The company maintains 100+ active systems and operates at 0% churn on maintenance contracts. Staff augmentation places engineers into client projects; the firm promises they join standups on Monday and push code by Wednesday.

Agentic Engineering and GenAI Squads represent a newer offering. ITSG upskilled 50+ engineers on real projects using LangChain, CrewAI, and Claude over two years. These squads come complete (architect, backend, frontend, QA) and join client standups within two weeks. The engineers have production experience building autonomous workflows for regulated finance, healthcare, and logistics clients, meaning they understand GDPR, DORA, and AI Act constraints by default.

Notable work

A leading European bank evaluated five AI governance vendors and chose ITSG because it was "the only one that deployed on our infrastructure within the compliance window. No shortcuts, no workarounds — they understood our regulatory constraints from day one."

A European logistics provider processed 400+ documents per day by hand. Six weeks after Cortex IDP deployment, that workload dropped to exceptions only. A Swiss energy company praised ITSG engineers for understanding regulated environments: "We didn't have to explain why data can't leave Switzerland — they built for it by default."

Cortex360 itself powers autonomous workflows at BNP Paribas (cross-sell sequences and after-hours agent communication), Haemonetics (healthcare logistics), and Enea (grid management for a utility serving millions of customers).

How they work

For custom engagements, ITSG typically begins with a discovery workshop to map process pain points, identify data sources, and define measurable outcomes. Staff augmentation places engineers on client projects full-time; the firm positions this as "your people, your project, full integration." Maintenance contracts focus on patching, monitoring, and keeping systems live with no planned churn. For Cortex360 or Cortex IDP, ITSG follows a 3-6 week implementation cycle: discovery, solution design, MVP build, user pilot, and production deployment. Clients provide domain knowledge; ITSG handles prompting, integration, and LLM optimization.

Team and credentials

The company was founded in 2005 and employs 40-50 engineers across Warsaw (headquarters at Pl. Inwalidów 10) and Cambridge. Cezary Dmowski is CTO and partner; Andrzej Wodnicki is partner and managing director. ITSG holds 50+ long-term clients and has maintained zero churn on maintenance contracts. The firm emphasizes software craftsmanship, remote-first work since before it was common, and training budgets for engineers. No certifications (ISO, SOC 2, etc.) are mentioned in the source material.