ITCube Solutions Pvt. Ltd.

1Point1 is a business process and customer experience outsourcing firm operating under the ITCube Solutions Pvt. Ltd. corporate umbrella. Founded 17 years ago and headquartered in India with 8,000+ employees across 9 global offices (London, Cincinnati, Mumbai, Pune, Indore, Gurgaon, Bengaluru, Chennai, Singapore, and Davao), the company processes 200+ million transactions annually for 70+ clients across telecom, travel, hospitality, e-commerce, gaming, BFSI, and healthcare sectors.

The company's platform sits at the intersection of human support and AI automation. Rather than replacing agents, 1Point1 pairs them with generative AI, RPA, and real-time analytics to handle customer interactions, back-office workflows, and content safety at scale. The stated pitch is efficiency without sacrificing the human element—agents freed from repetitive tasks to focus on complex, empathetic work.

Services and capabilities

1Point1's service portfolio breaks into six main areas. CX Management includes omnichannel support (voice, email, live chat, messaging, social) in 20+ languages. The company emphasizes first-contact resolution and journey optimization using behavioral AI. Digital Efficiency Solutions covers RPA, conversational AI, data analytics, workflow automation, and IT infrastructure optimization. Finance & Accounting Outsourcing handles payroll, accounts payable, budgeting, forecasting, tax compliance, audit support, bank reconciliation, and contract management.

Trust & Safety is their content moderation and fraud detection arm. The workflow is structured: videos get segmented into 0.2-0.4 second frames, AI pre-screens and scores content for risk, moderators validate and escalate complex cases, then real-time scoring feeds back into model retraining. They moderate text, images, video, and livestreams; detect fraud and scams; and handle user-generated content at scale. Supply Chain & Operations Management focuses on order processing, returns and refunds, and complaint management. Creator Economy Support handles content production, sponsorship deals, audience analytics, IP management, and e-commerce enablement.

They also serve healthcare litigation with medical record retrieval, billing reviews, summaries, and chronology work. Across services, 1Point1 positions itself as using AI to handle speed and accuracy while keeping humans in the loop for nuance and judgment calls.

Notable work

1Point1 cites three concrete case studies. For a U.S. medical equipment manufacturer, they built a multi-tenant business intelligence platform that unified 10+ disconnected data sources into one analytics environment with configurable dashboards and self-serve reporting. For a fintech platform, they ran a BPO-led outreach campaign to re-engage dormant merchants using multilingual, omnichannel communication, which boosted activation and transaction growth. Domino's Pizza appears as a named client with a five-year relationship; the Head of Customer Experience states the company has "delivered promised business KPIs smoothly for the last 5 years."

White papers reference specific outcomes: a case of replacing legacy IVR with AI-powered conversational systems achieved 350% cost reduction and 90%+ first-contact resolution without human intervention. Another deployment reported up to 50% faster onboarding and dramatic boosts in productivity and CX scores alongside significant cost reductions.

How they work

1Point1 operates on scalable, modular engagement models. Their FAQ states onboarding and ramp-up are quick because the solution is designed to scale—people, technology, and global reach working in tandem. They adjust volumes, languages, and channels as client needs shift. Working hours vary by location, role, and client requirements; customer service and call center roles operate on shift schedules to cover different time zones and ensure 24/7 availability. The company's approach pairs operational discipline with AI-augmented workflows and performance-driven delivery models, though specific pricing details are not mentioned in the source material.

Team and credentials

1Point1 has 8,000+ employees across 9 offices spanning 5 continents. The source does not name founders. No certifications (ISO 27001, SOC 2, etc.), partner badges (AWS, Google Cloud, Salesforce), or Clutch/G2 ratings are mentioned. The company emphasizes culture around diversity, inclusion, continuous learning, and employee well-being, though these are generic statements without measurable detail. All materials indicate English proficiency across delivery centers; multilingual support in 20+ languages is a stated capability.