ITBoom sp. z. o.o.

ITBoom is a Microsoft Solutions Partner based in Poland, founded in 2005. The company has delivered over 615 projects across Dynamics 365, Azure, and related Microsoft ecosystem work. Its core pitch is clear: most organizations don't need new systems—they need order. The firm focuses on fixing data inconsistency, building integrations, and moving companies off spreadsheets and into structured processes around CRM and ERP platforms.

The founder and CEO is Piotr Kawecki, with COO Justyna Zygadło handling operations. The team includes solutions architects like Jacek Wołczuk and Maciej Wójcicki who specialize in Dynamics 365 and Azure design. ITBoom works primarily with growing organizations that view technology as foundational to business, and it targets companies implementing or optimizing Dynamics 365 systems, managing complex IT environments, or moving to cloud infrastructure.

Services and capabilities

ITBoom organizes its offerings around six service lines. CRM work centers on Dynamics 365 Sales, Service, Insights, and Field Service—designed as actual operational models rather than reporting tools. ERP implementation covers Dynamics 365 Business Central and Project Operations, positioned as a financial and operational foundation. Azure architecture and integration includes cloud design, API integrations, and cost optimization without creating siloed systems.

The firm also builds custom solutions: B2B portals, web applications, and integration layers that connect disparate systems into coherent workflows. Long-term development and SLA is a distinct service—ITBoom commits to production stability, proactive improvements, and system ownership after go-live. Analytics work using Power BI and Microsoft Fabric transforms operational data into executive dashboards and KPI environments.

Their methodology is explicit: analyze the real process first, design a target architecture in the Microsoft ecosystem, implement in stages with business value prioritized, then own the system long-term. Process workshops, dependency mapping, and data architecture design precede any implementation. The firm explicitly states it does not start from features—it starts from process.

Notable work

Evoltec (automation and machinery services) needed a single repository for services, orders, quotes, maintenance schedules, and fleet data. ITBoom built a Dynamics 365 environment plus an external portal for customers to manage machine fleets, schedule service, generate offers, and track order status. The result was unified fleet oversight, customer self-service capabilities, and cleaner internal communication across the product lifecycle.

Reina Company (real estate advisory) required CRM redesign to handle process-specific workflows, multi-currency transactions, and staged payments. ITBoom rebuilt the sales process in Dynamics 365, automated quote generation via Customer Voice and Azure Functions, integrated Power Automate workflows, and centralized contract storage in SharePoint. Outcomes included better sales support, automated RFQ flows, and standardized file management.

Fortum (energy and customer services) replaced a legacy CRM system and needed a single source of truth on customers, marketing campaign capability, and a service configurator. ITBoom deployed Dynamics 365 with Sales, Customer Service, Marketing, and Customer Voice modules, integrated nearly ten backend systems, and built Power BI reporting on sales and customer satisfaction data. The result was a 360-degree customer view, post-sale process support, and monitoring of investment projects.

How they work

ITBoom structures engagements in four phases. Step one is process understanding—workshops with business and users, analysis of real workflows, identification of manual workarounds and data inconsistencies. Step two is architecture design in the Microsoft ecosystem, with a roadmap and target model built around automated, AI-ready infrastructure. Step three is implementation, integration with existing systems, and team enablement toward the new operating model. Step four is ongoing optimization and long-term development under SLA, with roadmap evolution and AI readiness included.

The firm works with organizations in growth phases that need sales process control, data quality, and team efficiency; companies running CRM systems requiring optimization; and organizations expanding cloud infrastructure. It explicitly markets itself as a long-term partner, not a project vendor. A "CRM Health Check" (30-minute consultation) is the typical entry point, in which ITBoom analyzes processes and proposes a technology direction.

Team and credentials

Piotr Kawecki is founder and principal shareholder; Justyna Zygadło serves as COO. Solutions architects Jacek Wołczuk and Maciej Wójcicki lead technical design. ITBoom holds Microsoft Solutions Partner status. It has delivered 615+ projects and operated for 20 years. The company specifically calls out four strategic directions: deepening Microsoft specialization (Dynamics 365 and Azure), designing for AI-ready architecture, adopting a long-term partnership model, and building team competencies. Microsoft's Arkadiusz Kwiatkowski (SBC Channel Sales Manager) is quoted as a reference: "Profesjonalizm, szybkość działania i nastawienie na klienta sprawiają, że ITBoom to solidny partner" (professionalism, speed of action, and customer focus make ITBoom a solid partner).