Infomaze Elite Pvt. Ltd.

Infomaze Elite is a Bangalore-based AI and automation firm founded in 2002. The company has delivered 565+ projects to 1,000+ clients across 23 years and currently has 40+ AI automations in production. They specialize in building AI-powered systems that integrate directly into existing business stacks—ERP, CRM, SaaS tools—without requiring system replacement. Their work centers on four areas: AI automation (approvals, data entry, reporting), business intelligence and data, Zoho integrations, custom application development, AI chatbots trained on private data via RAG (Retrieval Augmented Generation), and predictive analytics.

Services and capabilities

Infomaze's core offering is LLM and RAG integration, where they deploy OpenAI GPT-4, Anthropic Claude, and Google Gemini into client applications via private Azure OpenAI or on-premise infrastructure. This ensures zero data egress to public APIs—a critical requirement for GDPR and HIPAA-bound organizations. They've built production integrations for document processing (94% touchless invoice processing, 28 hours per week saved), support chatbots (70% ticket volume reduction), and natural language search over proprietary databases.

Beyond LLM work, they offer AI automation that connects directly to existing tools—eliminating manual bottlenecks in approvals, data entry, and reporting. As a Zoho Authorized Partner, they configure the full Zoho suite (CRM, Books, Desk) and layer AI automation on top. Their BI practice rebuilds fragmented reporting infrastructure; one client went from 3-day monthly close to same-day via standardized data warehouse and role-based dashboards using SAP BI, ETL, and Power BI.

They also build custom web applications and rescue legacy systems. Their AI chatbots use secure RAG architecture trained exclusively on internal data—CRM, knowledge bases, ticketing systems. A global SaaS client reduced support ticket volume by 70% with a custom ChatGPT agent trained on product documentation and support history, resolving repetitive queries 24/7 with zero added headcount. They offer multi-model architecture, where cheaper models (GPT-4o Mini) handle classification and high-volume tasks, while GPT-4 handles complex reasoning—yielding 70% token cost reduction versus naive single-model approaches.

Notable work

Three measurable client outcomes are documented. A global SaaS company deployed an AI support agent that resolved 70% of tickets without human intervention, operating 24/7 with no additional headcount—built using ChatGPT, RAG, and Azure. A US supply chain leader rebuilt fragmented BI into a single-source-of-truth dashboard using SAP ETL and Power BI, cutting monthly close from 3 days to same day and reducing reporting time by 65%. An operations team automated RFQ (Request for Quote) generation from raw customer input using GPT-4 and NLP, achieving 5× faster turnaround and near-zero manual errors, with results delivered in under 30 seconds.

How they work

Every engagement starts with a free 60-minute AI Audit—no obligation. They map workflows, identify the top 3 automation opportunities, estimate ROI, and deliver a written brief. Solution design follows, with architecture and integration plan reviewed by the client before code begins. Build happens in agile 2-week sprints with working software delivered throughout. Deployment goes to Azure, AWS, or on-premises with RBAC, encrypted APIs, and audit logging standard. Post-launch includes monitoring, retraining, and scaling.

They offer three engagement models: fixed-price project-based work (typically 4–10 weeks, milestone-based payments, 60-day post-launch support included); monthly AI development retainer (minimum 3 months, dedicated developer, continuous monitoring); or free audit to explore fit. A focused single-use-case LLM integration takes 4–8 weeks from audit to production. Multi-use-case or multi-model architectures run 8–14 weeks.

Team and credentials

Infomaze holds ISO 9001:2015 and ISO/IEC 27001 certification, plus ESC certification. They are a Zoho Authorized Partner and recognized as a Fastest Growing IT company in South India. The source does not specify current headcount, but mentions a 23-year operating history and reference to "Gaj and the team" from a 10+ year client. Production dashboards show 8,420 API calls across 3 active integrations, suggesting operational scale. Languages and English proficiency levels are not specified in the source material.