Global Mediator

Global Mediator is a Danish company with development centers in Romania and Ukraine that specializes in Microsoft Dynamics 365 Business Central implementation and custom development. Founded over 13 years ago (the source references "14+ years track record"), the firm operates 75+ skilled software engineers across its offices and works in 16 countries. The company focuses on helping businesses migrate from legacy Dynamics NAV systems to cloud-based Business Central, and on building custom extensions for existing Business Central deployments. Global Mediator holds ISO 27001 certification and maintains a 20% annual growth rate with under 10% attrition.

Services and capabilities

Global Mediator's core offering revolves around three main areas: Business Central development, cloud migration, and quality assurance. On the development side, the firm builds custom AL extensions, refactors legacy code, handles full Business Central reimplementations from NAV, and integrates Business Central with Power Platform and third-party systems via APIs. The company uses a defined Software Development Life Cycle (SDLC) that covers everything from discovery through deployment, with emphasis on clean, upgradeable code and minimal technical footprint.

For cloud migration, Global Mediator offers "Stairway to Cloud," an eight-step migration process that begins with Discovery X-ray—a pre-migration analysis tool that identifies what to migrate and what to leave behind. Rather than "as is" migrations, the firm reimplements systems based on actual business needs and cloud optimization opportunities. The source mentions handling "multiple challenging migrations" and optimizing processes for "10+ projects" through migrations and integrations. Post-migration, the company provides ongoing maintenance, CI/CD pipeline management via AL-Go, and regression testing across Business Central versions.

Quality assurance is embedded throughout projects: the source notes the team executed "995 test cases and prevented 136 bugs" on one engagement. Testing tools include Playwright, Zephyr, Postman, and Microsoft's Performance Toolkit. The firm also publishes the "Highway to AppSource" service to help ISVs prepare Business Central solutions for marketplace publication.

Notable work

Global Mediator serves a mix of ISVs migrating to Business Central, Dynamics partners seeking development capacity, and end-user companies moving from NAV. Specific examples from the source include: a manufacturing partner receiving a Business Central add-on reimplementation with zero downtime; a construction company getting custom BC development for project workflows; a fintech partner integrating financial workflows with automation; and a timber business receiving vertical BC customizations for trading processes. The firm also helped a medical device company improve ERP usability for global operations and worked with an autonomous mobility company on fleet automation.

One quantified outcome: the firm enhanced data exchange between BC and a customer's AI platform by "developing 23 API calls" for financial forecasting. For another client, they "reduced response time to only 2 hours" by enhancing NAV/BC support. A third project involved "continuous Business Central development" supporting "over 140 customers" with automated process improvements and multiple upgrades.

How they work

Global Mediator emphasizes direct, "no-middleman communication" between customers and Business Central engineers, aiming to reduce project delays and miscommunication. Engagement typically begins with a discovery phase using the Discovery X-ray tool to analyze existing code and customizations. The firm operates on a structured eight-step migration process for NAV-to-BC transitions, though engagements can also be fixed-scope projects, time-and-materials retainers, or dedicated team arrangements. The source does not specify standard pricing models or engagement minimums, though it notes Stairway to Cloud projects produce "transparent cloud journey without hidden costs thanks to comprehensive planning and structured processes." Project communication follows European project management practices.

Team and credentials

Global Mediator is a Danish company headquartered in Denmark with development centers in Romania and Ukraine. The team comprises 75+ software engineers with 14+ years of collective track record. The company holds ISO 27001 certification (indicating information security management) and adheres to European project management practices. Certifications or partner status with Microsoft are not explicitly stated in the source, though the firm's focus on Dynamics 365 Business Central and Power Platform integration suggests deep platform knowledge. The source mentions Nicolai Krarup as COO. Languages and technical proficiency reflect a European/Eastern European team, though specific English-language capabilities are not detailed. The firm maintains a low attrition rate of under 10%, suggesting team stability.

The technology stack includes AL and C/AL for Business Central development, JavaScript and .NET for broader integrations, and Power Platform for workflow automation. DevOps work uses Azure DevOps and Atlassian tools; testing employs Playwright, Zephyr, and Postman.