GEM Corporation

GEM Corporation is a Vietnam-based IT services and consulting firm founded over 12 years ago. The company positions itself around what it calls "Agentic Engineering"—using AI to accelerate human talent on repetitive work while engineers focus on architecture and problem-solving. GEM works across digital transformation, application development, quality assurance, AI and automation, cloud services, and data services. The firm serves clients in retail, healthcare, telecommunications, banking, insurance, manufacturing, education, logistics, and other sectors. Notable clients mentioned include SJ Informations, H&T, 20Nine (formerly Salesbox), and Vortex Quantum Computing.

Services and capabilities

GEM's service portfolio spans six main areas. Digital Transformation includes digital strategy consulting and enterprise architecture redesign. Application Development & Modernization covers custom software development, application modernization, low-code/no-code development, mobile apps, and websites. The firm also offers Quality Assurance & Testing, including automation testing, end-to-end testing, functional testing, and security testing.

On the AI side, GEM delivers NLP and AI Chatbot Development using models like GPT-4 and BERT, computer vision, acoustic processing, RPA (Robotic Process Automation), predictive recommendation systems, and generative AI. The company has built proprietary tools: GEM OCR claims 99% accuracy and a 300% productivity boost, and supports document processing across multiple formats. Cloud Services include multi-cloud management, managed cloud services, cloud-native development, cloud migration, and DevOps. Data Services cover data platform transformation, data warehouse and data lake services, data governance, analytics and BI, data engineering, and data migration.

For AI-specific work, GEM claims 20–30% acceleration in time-to-market for MVPs and optimized team sizing to reduce long-term costs. The firm is a ServiceNow Partner and Databricks Partner.

Notable work

GEM has published case studies around ServiceNow implementations, including one reducing MTTR (Mean Time To Recovery) by up to 50% in security operations at scale, and another on scalable workflow automation for an ICT provider. The company also worked on infrastructure and database reconstruction for a sports tech company handling traffic spikes and web crashes, and built an NLP-enabled text summarization engine for processing Japanese documents.

In application development, GEM built a music streaming app for a Vietnamese telco with multi-device synchronization and flexible payment options, an enterprise training and communication platform for a large consulting firm with real-time event notifications and automated participant tracking, and an iOS healthcare app with dynamic data storage and cross-device synchronization for emergency response.

Client testimonials highlight delivery reliability. H&T's Planning Department Manager noted 85% customer satisfaction after three years of engagement. 20Nine's CEO cited GEM's capability to deliver solutions on time and willingness to provide responsive feedback. Vortex Quantum Computing's Lead Architect said GEM "delivered good-quality outputs as scheduled" and were responsive to feedback.

How they work

GEM's AI development approach follows five steps: analyze opportunities in workflows to identify where AI saves time, tailor solution architecture aligned with business priorities, develop intelligent systems using advanced tools, deploy with minimal disruption, and scale AI across the organization. The firm emphasizes agile and DevOps methodologies focused on fast delivery and close collaboration. Engagement models include fixed-price projects, dedicated teams, and staff augmentation, though specific pricing is not public.

Team and credentials

GEM has been operating for over 12 years with deep experience in AI, big data, and blockchain combined with domain knowledge in multiple industries. The company holds ISO 27001 and CMMI Level 3 certifications. It is a ServiceNow Partner and Databricks Partner. Specific team size and founder names are not disclosed in available materials. The firm mentions serving Fortune 500 companies and clients across multiple countries, with references to engagement in Australia, Japan, and Vietnam.