Finture

Finture is a Polish IT services firm specializing in process automation and optimization for banking and insurance sectors. Based in Poland, the company works with large organizations to streamline operations, increase efficiency, and execute digital transformation strategies. The firm holds ISO 27001 and ISO 9001 certifications.

Finture's approach centers on understanding client business models before recommending technical solutions. They've worked with institutions ranging from cooperative banks to Poland's largest financial players, as well as insurance companies. The team conducts process inventories using Event Storming methodology, a technique developed by Alberto Brandolini that identifies bottlenecks and optimization points through structured workshops with cross-functional teams.

Services and capabilities

Finture offers IT consulting, staff augmentation, and custom software development. On the advisory side, they provide solution architecture reviews, audits, and analytical services. They specialize in DORA consulting and process inventory work using Event Storming workshops. These workshops typically run 4 hours each with groups of up to 6 people and can be conducted on-site or remotely via Miro.

For process automation, they deliver two distinct service lines: process inventory (documenting business processes with optimization recommendations, typically one month at ~24,000 PLN + VAT for 15 person-days) and procedure documentation (detailed step-by-step task descriptions across an organization). Both include written documentation, process maps, and recommendations for improvement.

In banking, Finture handles loan authorization automation, credit card application workflows, credit limit requests, and customer retention initiatives. For insurance, they automate claims handling to improve response times and customer satisfaction. They also built Flowee BPMS, an open-source fork of Camunda 7 CE that provides process monitoring and task management capabilities.

Finture offers staff augmentation for individual contributors—business analysts, developers, testers, DevOps engineers—or complete teams assembled to client specifications.

Notable work

VeloBank deployed Flowee, Finture's proprietary BPM system, to handle credit processing workflows in five months. The bank required a modern workflow engine to manage complex lending procedures.

For a major Polish bank, Finture automated credit card application intake from remote channels while balancing risk assessment needs. The project simplified the risk model to reduce operational costs without compromising underwriting standards.

Another bank engaged Finture to automate credit limit requests with omnichannel integration. The team integrated with over 100 banking services and managed technical verification throughout the project lifecycle.

A third bank project focused on customer retention automation, with emphasis on personalizing offers to individual customer profiles while managing operational costs.

On the document processing side, Finture built an INVOICE Reader module that extracted invoice data with accuracy exceeding 85% across all document fields and scanned paper quality variations. The project included analysis of data types, image quality assessment, document channels, and EDM interface requirements.

Clients have praised responsiveness. PKO Leasing's Head of Project Management noted Finture "were quick to fix ad-hoc technical issues with great cooperation and understanding of their business model and needs." Pontiac Intelligence's CTO said the firm was "corporative, available and responsive" in finding engineers with exact skill sets.

How they work

Finture operates on a flexible engagement model. They take project ownership with fixed timelines (the VeloBank project completed in five months) or provide dedicated teams on a time-and-materials basis. For process inventory work, they estimate ~24,000 PLN + VAT (~15 person-days), though they adjust billing to actual work if complexity is lower.

Their process begins with workshops using Event Storming notation. Teams use only essential elements: Events (actions in a process), Actors (who performs them), External Systems (tools used), and Hot Spots (unknowns or optimization opportunities). The first workshop typically happens on-site; subsequent workshops move online. Output includes process documentation, visual maps, and optimization recommendations.

Krzysztof Chyliński, Head of Advisory, leads initial discovery. The firm commits to responding within one business day to consultation requests.

Team and credentials

The company holds ISO 27001 and ISO 9001 certifications. They maintain a Clutch profile with client testimonials. Team size is not publicly disclosed. Finture recruits across multiple experience levels, from entry-level IT roles to specialists with banking and insurance backgrounds, indicating a distributed team structure.

The firm has published a technical roadmap for Flowee BPMS and actively recruits for open positions, suggesting ongoing growth.