Eplanet Soft - EP Soft Pvt. Ltd.

Eplanet Soft is a Mumbai-based AI and automation agency founded 11 years ago. The company operates across 8 global locations (Mumbai, Bangalore, Delhi, New York, Los Angeles, London, Dubai, Singapore) and has delivered over 4,000 projects with a 98% client retention rate. They specialize in building AI-powered business systems—specifically AI voice agents, workflow automation, custom platforms, and demand generation tools—aimed at reducing manual effort and operational costs for mid-market and enterprise clients.

Services and capabilities

The core business revolves around three interconnected offerings. First, AI voice and chat agents that handle customer support, sales calls, and internal inquiries 24/7, with claimed ability to resolve 80% of tier-1 support tickets instantly. Second, intelligent automation via RPA, API integrations, and workflow orchestration to eliminate manual data entry and repetitive processes. Third, custom software platforms—CRM systems, SaaS MVPs, dashboards, e-commerce stores, and internal tools—built as part of an integrated growth stack.

Eplanet Soft also offers demand generation (SEO, paid media, conversion optimization), mobile app development (iOS, Android, React Native), UI/UX design, and data intelligence dashboards with predictive analytics. On the AI/ML side, they build predictive models for demand forecasting, churn prediction, dynamic pricing, NLP and document processing (OCR, sentiment analysis, contract analysis), recommendation engines, and real-time fraud detection systems.

According to their FAQ, clients typically see 40–60% reduction in operational costs within 6 months from AI and workflow automation. AI voice agents handle 70–80% of routine inquiries autonomously. The company claims most implementations yield ROI in 3–9 months.

Notable work

UniFirst, a NYSE-listed $2.4 billion uniform and facility services company, engaged Eplanet Soft for website development, GA 4 integration, and Google Tag Manager setup. UniFirst's testimonial notes "seamless integration of GA 4 and GTM significantly improved website performance." The company also mentions work with TruBoard Partners on solar plant management using data and AI, and YOL on a social media app for mental and emotional wellbeing in higher education. Specific results or metrics from these projects are not detailed in the source.

How they work

For AI automation projects, Eplanet Soft follows a four-phase framework: Discovery & Audit (analyzing workflows and identifying ROI opportunities), Solution Architecture (designing the AI model and integration points), Development & Training (building custom models and cloud infrastructure), and Deployment & Scaling (phased launch with fine-tuning). Simple integrations like chatbots take 2–4 weeks; complex enterprise workflows or custom ML models typically require 2–4 months.

For MVP development (their "vibe coding" offering), the process is compressed to 21 days: alignment call, design sprint, core scaffolding, vertical slice delivery every 48–72 hours, security hardening, and production launch with 30-day support. Proofs of concept start at $3,000; full MVPs from $8,000. Traditional custom platform projects range $25,000–$150,000+. Engagement models include fixed-price projects, dedicated teams, and monthly retainers. All engagements start with a free consultation; they claim a 3-minute average response time and 24-hour response guarantee.

Team and credentials

Eplanet Soft is rated 5.0 out of 5 on Clutch. The company holds SOC 2 and HIPAA compliance certifications for healthcare and fintech work. They use industry-standard AI frameworks (Google Cloud AI, AWS SageMaker, Azure AI, PyTorch, TensorFlow, OpenAI models) and development tools (Cursor, Claude Code, GitHub Copilot, Next.js, React, Node.js, PostgreSQL, Stripe). The source does not specify total headcount, but the company claims 4,000+ projects delivered and 1,500+ clients globally, with offices across India (4 cities), USA (3), UK (1), UAE (1), and Singapore (1).