EDSA

EDSA is a custom software development company founded in 1998 and based in Latin America, with delivery centers in Argentina, Chile, and Mexico. The company employs over 200 specialists and has delivered more than 1,000 projects to 60+ organizations across 25+ years. Notably, 7 of their first 10 clients remain customers, and the team maintains a 96% employee retention rate. EDSA specializes in AI-powered automation, intelligent agents, managed development teams, and legacy system modernization, with a particular focus on embedding AI solutions that produce measurable business outcomes rather than theoretical implementations.

Services and capabilities

EDSA's core offerings span AI-powered digital transformation and intelligent automation. The company provides AI-powered Digital Factories, intelligent automation (with UiPath partnership status as an Agentic Automation Fast Track Partner), managed development teams augmented with AI copilots, and intelligent agents development. They also handle cloud engineering, API integration and development, accelerated legacy systems modernization with AI, and intelligent support and maintenance services.

Their automation work has produced concrete results for specific clients. At Invex, a financial institution, EDSA's RPA implementation freed 130 full-time equivalents and enabled the bank to move toward paperless operations while maintaining consistent customer service. For LegalZoom, automated processes improved experience for both external clients and internal teams. Scania benefited from technological innovation in their Order to Delivery process, enhancing outcomes for customers and administrative staff.

EDSA applies ITIL and ISO 27001 standards in team management. Their engagement model emphasizes understanding client philosophy and business in year one, then aligning with strategic objectives in subsequent years to create customized solutions. They operate with direct communication between clients and EDSA directors, and support iterative software design practices that adapt to end-user and business needs.

Notable work

Key engagements include Invex (fintech), where EDSA achieved a 130 FTE reduction and paperless banking transition; LegalZoom (legal tech), where automated processes enhanced client and internal team experiences; and Scania Argentina (automotive), where Order to Delivery process innovation improved customer and staff workflows. The company's AI automation work has expanded to include embedded intelligent agents and digital factory capabilities, reflecting a shift toward next-generation automation rather than traditional RPA alone.

How they work

EDSA operates managed development teams from four delivery centers across Latin America (Argentina, Chile, Mexico) with US time zone alignment. Teams scale up or down without friction, maintain cultural and English language alignment, and often work together for extended periods due to high retention rates. The company structures engagements around long-term relationships, applying ITIL and ISO 27001-inspired practices to eliminate improvisation and ensure consistent service delivery. Team composition, communication cadence, and team size adjustments are handled directly with clients and EDSA leadership.

Team and credentials

EDSA was founded in 1998 and operates with 200+ specialists across four delivery centers. The team exhibits strong English proficiency and cultural alignment suited to North American clients. Certifications include ISO 27001 compliance, and EDSA holds recognition as a UiPath Agentic Automation Fast Track Partner. The company reports a 96% employee retention rate and notes that 9 of its original 10 employees remain on staff, indicating long-term team stability.