Ebicom

Ebicom is a Warsaw-based software company that has spent 15 years building CRM, billing, and customer management systems specifically for the energy sector in Poland. The company has deployed its platforms across 500+ projects, handling €6 billion in managed sales volume and servicing 1.5 million customer accounts (PPE). Their core offering is IRIS, a combined CRM and billing system designed to manage the full lifecycle of electricity and gas customer relationships—from lead capture and contract generation through metering data integration and collections.

Services and capabilities

IRIS CRM & Billing is Ebicom's flagship product. It automates the sales pipeline: customer database management with bulk adds and reservations, template-based offer and contract generation, seller change workflows, and automated data pulls from OSD (the Polish metering data network). The system generates bulk customer billings and connects to eBOK, an online customer portal that lets utilities cross-sell products and manage contract renewals. A collections module automates debt recovery workflows.

Crocus CRM offers a lighter alternative for companies prioritizing rapid customer acquisition and comprehensive account management without the billing infrastructure. Energy Analysis is a separate tool built around electronic contract signing and online sales workflows for the energy market. Superebok 2.0 is a standalone customer relationship application supporting customer data management, product sales, and contract renewals in one interface.

All products are designed around Polish energy market requirements, including integration with OSD data sources and support for energy-specific billing cycles and regulations.

Notable work

Ebicom counts Axpo Polska, Enefit, and Handen among its client base. Axpo Polska's Jakub Jadziewicz (Board Member) states that IRIS is "a comprehensive solution meeting expectations not only for our company but also for the customers we serve." Enefit's managing director Maciej Kowalski describes IRIS Multi Energy System as essential automation support for high-growth sales operations. Handen, expanding retail media sales to end consumers, adopted Ebicom's system on the recommendation of business partners.

How they work

No specific engagement models, pricing structures, or team composition details are published on their website. Ebicom lists 15 years in business and 500+ completed projects but does not disclose current headcount, office locations, or formal methodologies. Sales inquiries are directed through a contact form.

Team and credentials

Ebicom does not publicly name founders, disclose team size, or list certifications such as ISO 27001, SOC 2, or data protection compliance. No partner status with cloud providers or award recognition appears on their public pages.