DIGI-TEXX VIETNAM

DIGI-TEXX is a German-based business process outsourcing and digital services provider headquartered in Vietnam since 2003. The company operates from Ho Chi Minh City (three offices) and Can Tho, with 1,200+ employees handling services across 30+ languages. They position themselves around the motto "German Quality – Made in Vietnam," focusing on document digitization, invoice processing, data annotation, and business support for international clients ranging from genealogy platforms to insurance firms.

The core business centers on intelligent document and data processing. DIGI-TEXX combines OCR, machine learning, and manual data entry to handle high-volume document workflows. They process invoices, historical documents, insurance claims, and raw data, often acting as the manual quality-assurance layer after automation tools. The company develops proprietary solutions (DIGI-Scan, DIGI-Xtract, DIGI-Vault) and custom workflows using BPMN automation integrated with self-built data extraction engines. Processing time for automated cases can reach 2 minutes per transaction, with real-time web monitoring for progress tracking.

Services and capabilities

DIGI-TEXX's service menu breaks into six main areas. Invoice processing combines OCR and machine learning with in-house operators to achieve what they call "maximum possible data accuracy." The service runs both offline and online on client systems. Document and data processing spans traditional forms (surveys, registration cards, medical claims) through to historical documents in languages like old German, Spanish, and Russian. They handle the full pipeline: scanning, extraction, validation, classification, and delivery in formats ranging from JPEG and PDF to CSV, XML, and JSON.

Data annotation is positioned toward AI training, with "specialized data annotators and reliable crowd contributors" supporting machine learning projects. The vehicle annotation case study shows application to traffic monitoring and security systems, with improved "automated surveillance accuracy." Image processing handles post-production work for e-commerce and catalogs—they corrected defects like "unnatural skin tones, messy hair, and inaccurate fabric textures" in virtual try-on AI outputs. Business support covers customer service in Vietnamese, English, German, Japanese, and Chinese on a 24/7/365 basis. Scanning and archiving uses "latest scanning and capture technologies" for materials of varying sizes and types.

On the infrastructure side, DIGI-TEXX holds ISO 9001:2015 (quality) and ISO/IEC 27001:2013 (security) certifications. They claim GDPR compliance and employ encryption, access controls, secure storage, and employee training for data protection. They operate 365 days a year, 24/7.

Notable work

Named clients include FamilySearch (the genealogy company from Lehi, Utah), Manulife Vietnam, International Labour Organization, Carrefour Belgium, Money Forward Inc., and Zodinet Technology. Testimonials highlight data entry speed ("agility") and high-volume capacity. One IT company program manager noted the team's ability to "handle a high volume of work while producing strong results." Carrefour Belgium's digital data manager cited "very competitive" pricing for Western Europe.

Three case studies detail recent work. A vehicle annotation project improved traffic monitoring accuracy for AI-powered security systems through precise vehicle classification and anomaly detection. Image processing for a fashion client refined AI-generated visuals by correcting skin tones and fabric textures in virtual try-on models. A third engagement involved large-scale data generation simulating user interactions across multiple platforms for AI agent training.

How they work

DIGI-TEXX offers flexible pricing models: hourly, per-transaction, per-volume, or dedicated resources/packages. Clients select the model matching their needs. The automation workflow uses BPMN design paired with self-built data extraction engines and machine learning. Extracted data is compared against client-declared information, returning matched or unmatched results. Real-time progress tracking and exportable reporting are standard. For complex documents or poor-quality scans with handwriting and stamps, human review remains a final quality gate. The company emphasizes that despite advanced OCR and deep learning, many documents still require human intervention.

Team and credentials

The company was founded in 2003 and employs 1,200+ staff. They operate multiple offices in Ho Chi Minh City (Anna Building, German House at 33 Le Duan, and DIGI-TEXX Building at 477-479 An Duong Vuong) and Can Tho (ISC Hau Giang). They hold ISO 9001:2015 and ISO/IEC 27001:2013 certifications and claim GDPR compliance. Languages supported include Vietnamese, English, German, Japanese, and Chinese. The company recently opened a new Binh Phu office (January 2026) and appears on Clutch, where clients like Brian D. Smith (FamilySearch), Khanh Trinh (Manulife Vietnam), and others have posted reviews. They claim 200+ clients.