Deviniti

Deviniti is a Polish software development and Atlassian services firm with 330 IT experts and 21 years in the market. The company works across generative AI development, custom software, and enterprise tooling—serving 236+ organizations and supporting 15,000 companies that use its products. Based on its portfolio, Deviniti splits its energy between building AI-driven solutions and delivering deep expertise in Atlassian products, particularly Jira Service Management, where it holds Platinum Partner status and was a finalist for Atlassian Partner of the Year 2024–2025 in Emerging Markets.

Services and capabilities

Deviniti's core offering breaks into two areas: GenAI development and Atlassian professional services. On the AI side, it builds custom AI agents and self-hosted LLM solutions for enterprises looking to automate workflows and scale IT systems. The firm explicitly positions itself as combining software development with generative AI to solve complex business problems, though concrete project examples are sparse in the public material.

On the Atlassian side, Deviniti runs a full-service practice around Jira Service Management: discovery and scoping, design and architecture, build and configuration, integrations and app selection, testing and training, go-live and hypercare, and ongoing operations and optimization. It handles migrations from competing tools (Freshdesk, Zendesk, ServiceNow), license management and renewals, and custom implementation roadmaps. The firm also publishes its own marketplace apps—Extension for Jira Service Management, Queues for Jira & JSM, Issue Templates for Jira, Actions for Jira Service Management, My Requests Extension, Theme Extension, Dynamic Forms for Jira, Azure AD Attributes, Issue Sync Pro, and SLA Time Management. These apps support ITSM workflows around request management, incident handling, problem resolution, and change management.

Deviniti also offers monday.com implementation and management consulting around ITSM processes. It has 50+ Atlassian-certified professionals and 22,500+ app installations on the Atlassian Marketplace, supporting more than 11 million end users globally.

How they work

For Jira Service Management implementations, Deviniti follows a structured six-phase approach: discovery interviews and tool reviews; design of workflows, roles, and data controls; build and configuration in test environments; integration setup (SSO, email, CMDB, monitoring); testing, training, and user acceptance; and go-live with hypercare followed by ongoing health checks and quarterly optimizations. The firm delivers admin and agent training via workshops, Q&A sessions, and step-by-step runbooks. It provides one consolidated estimate covering licenses, apps, services, and support, with the option to phase spend by quarter. First releases typically go live in weeks with a usable portal and SLAs active from day one. Named owners, documented risks, and acceptance criteria are part of each milestone.

Team and credentials

Deviniti has 330 IT experts on its roster, with 21 years of operating history. It holds Atlassian Platinum Partner status (both Solution and Marketplace partner), has 50+ Atlassian-certified professionals, and was a finalist for Atlassian Partner of the Year 2024–2025 (Emerging Markets category). The company maintains 22,500+ app installations across the Atlassian Marketplace and supports over 11 million end users globally. Katarzyna Dorosz-Żurkowska serves as Head of Atlassian Services and is listed as a primary consultant contact.

Services and capabilities

Deviniti's core offering breaks into two areas: GenAI development and Atlassian professional services. On the AI side, it builds custom AI agents and self-hosted LLM solutions for enterprises looking to automate workflows and scale IT systems. The firm explicitly positions itself as combining software development with generative AI to solve complex business problems, though concrete project examples are sparse in the public material.

On the Atlassian side, Deviniti runs a full-service practice around Jira Service Management: discovery and scoping, design and architecture, build and configuration, integrations and app selection, testing and training, go-live and hypercare, and ongoing operations and optimization. It handles migrations from competing tools (Freshdesk, Zendesk, ServiceNow), license management and renewals, and custom implementation roadmaps. The firm also publishes its own marketplace apps—Extension for Jira Service Management, Queues for Jira & JSM, Issue Templates for Jira, Actions for Jira Service Management, My Requests Extension, Theme Extension, Dynamic Forms for Jira, Azure AD Attributes, Issue Sync Pro, and SLA Time Management. These apps support ITSM workflows around request management, incident handling, problem resolution, and change management.

Deviniti also offers monday.com implementation and management consulting around ITSM processes. It has 50+ Atlassian-certified professionals and 22,500+ app installations on the Atlassian Marketplace, supporting more than 11 million end users globally.