CN Group CZ a.s.

Ciklum is a global AI-powered Experience Engineering firm with over 4,000 engineers spread across EMEA, the US, and APAC. Founded more than 25 years ago, the company has evolved from a traditional software engineering shop into what it now positions as an "Experience Engineering" operation—a blend of product engineering, design, and AI applied to enterprise transformation. The firm is headquartered in London but operates through development centers in Poland, Czech Republic, Ukraine, Romania, Bulgaria, Slovakia, India, and Pakistan, alongside sales offices in North America, Europe, and the Middle East.

Ciklum's leadership team includes CEO Raj Radhakrishnan, CFO/COO Anjan Sur, and CDO Petr Lukasik, with regional delivery heads managing operations across Central and Eastern Europe, Spain, LATAM, India, Pakistan, the UK, the US, and Israel. The company claims 10+ years of AI expertise and has 25+ AI products already in production.

Services and capabilities

Ciklum structures its offerings around six capability pillars: AI-Enabled Engineering, Experience (UX/UI, product discovery, product management), Automation (conversational AI, process transformation, AI agents), Cloud & Edge Tech, and Data (modern data platforms, data science, business intelligence, responsible AI).

In AI-Enabled Engineering, the firm embeds AI across the engineering value chain for "intelligent automation and measurable outcomes." It offers solution discovery, software architecture, scaled agile delivery, digital assurance services, and what it calls "RunOps." For experience work, Ciklum handles user research, UX/UI design, product discovery, and product management. Its AI Incubator is described as a way to "rapidly validate ideas, prototype solutions, and scale only what works, delivering production-ready customer experiences in weeks, not quarters."

The automation practice spans conversational AI, AI strategy and enablement, generative AI and decision science, process transformation, low-code applications, and what the firm labels "AI Agents & Autonomous Orchestration." PRODIGY, Ciklum's proprietary AI platform, is described as built on "pre-configured, secure, scalable, and fully customized agents" for turning "complex business challenges into production-ready AI solutions."

Cloud and edge capabilities include cloud services, DevOps, edge tech, IoT and embedded systems, media and content creation, and extended reality (AR/MR/VR). The data practice covers modern data technology, business intelligence, modern data platforms, data science and analytics, responsible AI, and AIOps.

Ciklum serves six vertical markets: Banking & Financial Services (risk modeling, fraud detection, customer engagement), Retail & Consumer Goods (demand forecasting, inventory automation, personalization), Healthcare & Life Sciences (diagnostics, patient analytics, clinical workflows), Hi-Tech (product-lifecycle decisions, go-to-market delivery), Automotive & Manufacturing (predictive maintenance, IoT, supply chain), and Travel & Hospitality (guest personalization, demand insights, process automation).

Notable work

Public case studies name several recognizable clients. Santander engaged Ciklum to transform its mortgage transfer process. TUI contracted the firm to replace a fragmented payment ecosystem with a unified platform. For Stena Line, Ciklum built an AI-driven CO2 reduction system in shipping. Betsson (a payments and iGaming operator) used Ciklum for payment infrastructure optimization. FoshTech, an iGaming platform, worked with Ciklum to launch live betting and "cut integration time by 50%." A major ticketing platform worked with the firm on conversion acceleration via reminders. Bytes, a B2B commerce player, shifted to a scalable agile platform. Monks (a creative agency) received "creative momentum at global scale." In testing automation, Ciklum delivered a framework that achieved "50% reduction in testing time." Additional case studies reference work with a global manufacturer on enterprise AI value, a healthcare technology organization on AI-enabled engineering, and healthcare data modernization across AWS and GCP.

How they work

Ciklum positions itself as platform-agnostic, selecting tools based on client strategy rather than vendor lock-in. The firm emphasizes that "success equals sustainable adoption"—they aim to build solutions "people trust, use, and grow with over time." Engagement appears to be project-based, with the AI Incubator model offering rapid prototyping and validation cycles measured in weeks rather than quarters. The company has delivery heads responsible for specific regions, suggesting a mix of on-site and distributed team structures. Pricing is not disclosed on the public website.

Team and credentials

Ciklum operates 10+ development centers and 12+ sales offices globally with 4,000+ IT professionals. Leadership spans executive (CEO, CFO/COO, CDO, CRO, Chief Growth Officer), market, technology, and regional delivery roles. The firm does not publicize specific certifications (ISO, SOC 2, GDPR compliance) on these pages, though it mentions an Environmental, Social and Governance report and commitment to "Risk and Compliance" guided by six CSR pillars. Partner relationships with major cloud and technology vendors are referenced but not detailed. The firm lists thought leadership content on enterprise AI automation, AI agents in healthcare, legacy modernization, and AI in retail.

While the source material repeatedly uses marketing language like "industry-leading," "world-class," and "innovative," the concrete facts are: 4,000+ engineers, 25+ years in business, 25+ AI products in production, 10+ years of AI-specific experience, named clients (Santander, TUI, Stena Line, Betsson, and others), and measurable outcomes from case studies (50% testing reduction, 50% integration time cut).