Cigniti Technologies Inc.

Cigniti is a software testing and quality assurance company acquired by Coforge and based in India. The company operates as an independent quality engineering firm with 4,200 employees globally, serving 60+ Fortune 500 companies. Since its founding (over 10 years in business), Cigniti has assured 10,000+ applications, delivered 1 million+ automation scripts, and helped clients save $500 million in testing costs while enabling $3 billion+ in daily transactions. The business focuses on digital assurance and testing services for enterprises undergoing digital transformation across retail, healthcare, airlines, banking, and telecom sectors.

Services and capabilities

Cigniti's core offering is independent quality engineering spanning multiple disciplines. Its digital assurance services include functional testing, automated testing, performance testing, security testing, and compliance testing. The company runs a 400+ device cloud-enabled digital test lab and employs 300+ digital testing specialists organized around a Digital Testing Center of Excellence. The firm also provides IoT testing, RPA testing, and omni-channel testing services.

The company has built proprietary testing IP and platforms. BlueSwan is its next-generation digital assurance and quality engineering platform with predictive analytics capabilities. It offers AI-driven defect analytics through tools like the Cigniti Enterprise Sentiment Analyzer (CESA) for categorizing conversation sentiment, and Verita for analytics-driven workload modelling and defect prediction. Cigniti also built Zastra, an enterprise-grade annotation and collaboration platform for computer vision and generative AI projects.

Client outcomes documented on their site include: an auto-financing leader saw application security scaled and vulnerability risks reduced by 80x; a connected medical devices leader achieved 50% faster testing; a telecom client got 44% faster testing with scriptless test automation; and a high-net-worth insurance provider saved 500+ hours of test effort with a customized test automation framework.

Notable work

Named clients appearing in source material include Purolator (logistics), Freeman (entertainment), Ryanair (airlines), Pure Insurance, Atom Bank (banking), Baptcare (healthcare), Insulet (medical devices), and Adelphoi. Josep Codina, VP of Software Engineering at Insulet, described Cigniti as "highly collaborative" with "clear focus & expertise in design verification." Mark Mortimer, COO of Adelphoi, noted the firm "helped operationalize data to build a reliable and validated model." The company has completed 30+ digital assurance and testing projects and maintains active engagements across 25+ clients.

How they work

Cigniti uses a "Core-Flex" resource model with shared resource pools and knowledge base to enable onboarding and ramp-downs without delay. The firm operates a dedicated Digital Testing Center of Excellence that provides frameworks, checklists, testlets, methodologies, and best practices. Its approach emphasizes SLA-driven delivery and domain expertise groups with continuous research capabilities. The company employs certified and experienced test professionals and offers advisory services to help clients improve test coverage and QA maturity. Cigniti has been recognized as a disruptor in HFS Horizons' "Assuring the Generative Enterprise" services report (2024) and was featured in Forrester's "Software Quality Assurance: Building AI-driven Competencies" report (Jan 2024).

Team and credentials

Cigniti operates 4,200+ employees globally and is now a subsidiary of Coforge, a publicly listed IT services firm. The company maintains partnerships with leading test tool vendors and service providers, though specific partnership names are not detailed in the source. No ISO, SOC 2, or other formal certifications are mentioned. The firm reports 92% client satisfaction (rated 4/4) and serves 60+ Fortune 500 clients. Its team includes certified professionals with 12+ years of digital testing expertise and domain subject matter experts across multiple industries.