byVoice

byVoice is a Polish AI voice automation platform that builds conversational agents to handle inbound and outbound calls, SMS, and chat for sales, customer support, and lead generation. The platform runs on a no-code builder that lets teams launch agents in minutes without developers, or hire byVoice's expert setup team for custom configuration. The company claims its agents handle 2M+ minutes of calls monthly for clients and save 100K+ hours, with 85% of calls fully automated and a reported 20% increase in customer retention across their user base.

byVoice positions itself as an alternative to hiring offshore teams or managing freelancers. The platform includes pre-built agent templates (Alice for e-commerce, Kate for receptionists, Matt for sales, Sarah for customer support, Eva for recruiting, Alex for gyms) and a knowledge base where users upload product docs, FAQs, and internal materials so agents answer with company-specific information. Agents support 100+ languages, include answering machine detection, parallel dialing (up to 20 concurrent outbound calls), real-time CRM syncing, appointment booking, and handoff to human agents when needed.

Services and capabilities

The platform comes in two flavors: self-service via the no-code builder, or managed setup through byVoice's expert team. For hands-on support, they offer tiered engagement packages—Get Started (10 hours/month at $850), Boost (50 hours/month at $3,750), and Exclusive (100 hours/month at $7,000)—or hourly consulting at $85/hour (€70/hour) with a 3-hour minimum. Custom development includes voice AI strategy, use case discovery, conversational design, persona scripting, API integrations (CRM, CPaaS tools), telephony setup (SIP/VoIP/PBX routing), and flow testing.

The feature set covers inbound automation (24/7 AI receptionists that answer calls, qualify leads, book appointments, handle FAQs, and update CRM in real time), outbound campaigns (cold-calling, lead qualification, voicemail detection, visit reminders), and omnichannel support via voice, SMS, and messenger. Agents handle high volume—the education vertical mentions up to 1,000 calls per hour—with 80+ voice options across accents and genders. The platform integrates with 100+ tools and supports compliance standards including GDPR, HIPAA, and PCI.

Notable work

The source names five customer case studies by job title and first name. An IT outsourcing company used the outbound sales agent for cold campaigns and exceeded a month's target within two weeks. A real estate manager implemented the AI receptionist for after-hours and peak-time call handling, reporting 100% response rate and 3x more appointments booked. An HR team automated job applicant screening, cutting manual workload by 50% and reducing missed interactions by 40%. An AI agency launched a white-label instance of the platform to resell to their own customers. An insurance company ran reconnection campaigns to inactive clients and warm-led outreach without adding headcount.

The education vertical case studies mention a 40% increase in completed applications, 30% recovered applications from stalled pipelines, and 50% more leads captured by eliminating after-hours missed calls. In e-commerce, customer testimonials note agents handling support across three channels simultaneously and recovering abandoned carts with natural-sounding conversations that customers didn't realize were AI.

How they work

byVoice operates on a self-service model for those comfortable building flows themselves, or a managed services model where the company's team handles discovery, design, integration, and training. A typical engagement starts with a discovery call to map use cases and KPIs, followed by conversation design using existing materials (call recordings, FAQs, internal docs), infrastructure planning (telephony choice, CRM/calendar sync), agent development with persona scripting and fallback paths, testing with real users, and post-launch iteration. Most customers go live within days using pre-built templates; custom builds take longer but remain fast relative to hiring or outsourcing. Pricing is transparent: you pay hourly for expert support, starting at $85/hour for ad-hoc work, or subscribe to a monthly package if you need ongoing help.

Team and credentials

The source does not name founders or provide team size. No certifications (ISO 27001, SOC 2), partner statuses (AWS, Google Cloud, etc.), or Clutch/G2 ratings are mentioned. The platform claims GDPR, HIPAA, and PCI compliance readiness for infrastructure setup, and support for 100+ languages.