ecom.software

Ecom builds software for insurance and financial services companies in Poland. Headquartered in Toruń, the company develops sales platforms, tariff engines, integrations, and back-office tools specifically for underwriters and agents. In 2024, ecom's platforms processed 6.8 million premium calculations, facilitated the sale of 1.75 million policies, and generated 1.48 billion PLN in written premium. The company works with insurance carriers (towarzystw ubezpieczeniowych), brokerages, agent networks, and fintech startups, embedding technology into existing systems or building from scratch.

Services and capabilities

Ecom's core offering splits into several product lines. For insurance carriers, the company builds tariff engines that handle complex product structures, agent and direct sales tools, agency portals, compliance modules (APK, RODO, IDD), and APIs for integrations with payment processors and external rating services. They also develop back-office tools with AI-assisted document review, task management for policy renewals and customer contact workflows, and business process monitoring.

On the distribution side, ecom operates AgentBox, a SaaS platform for multiagencies and individual agents. AgentBox includes 100% transactional sales tools, customer management, vehicle data lookup, AZTEC mobile scanning, compliance modules, and omnichannel support for passive income through direct and self-service channels. The platform integrates with multiple insurers' products.

Ecom applies AI to specific operational problems: back-office automation (formal compliance checks, email triage for policy cancellations, communication templates), document analysis and categorization in high-volume workflows, and agent tools that extract and compare information from complex policy documents. They explicitly position AI as a business tool, not a buzzword—implementation starts with client needs, not technology. The company also delivers Business Intelligence and data science services to optimize processes and inform strategy.

For digital workplace transformation, ecom implements Microsoft 365 and builds custom applications: business management (goal tracking, task execution), intranets with news and gamification, contract management, holiday calendars, office space reservation, and HR modules (reviews and training).

Cloud infrastructure services include consulting, E5 security and compliance, hardening, architecture documentation, performance monitoring, licensing support, second-level support, security monitoring, and implementation assistance from cloud migration to mature environments.

Notable work

Ecom's client list includes several named Polish insurance carriers and brokerages. CUK Ubezpieczenia engaged ecom to build an omnichannel sales platform (WebCUK) that unified customer and agent tools, connected 30+ insurers, automated renewals, and enabled remote selling and cross-selling. The result was faster feature deployment, higher conversion and sales, and improved operational efficiency. Trasti, a new insurance brand, hired ecom for digital strategy audit, direct sales calculator build (with PayU and BLIK integration), UX improvement, and Agile/Scrum methodology adoption in a cloud-optimized environment. TUZ Ubezpieczenia saw sales climb 53% and launch 28 new sales channels after ecom built a new calculation engine, open insurance API, and online sales tools—with calculator response times reduced to 3 seconds and sales velocity up 148%. Diamond Finance Ubezpieczenia needed a modular sales system integrating with multiple underwriters and group life insurance tooling; the deployment increased agent satisfaction and accelerated sales cycles. ANG S.A. deployed vehicle and property calculators, an agent mobile app with AZTEC scanning, and remote sales automation integrated with its internal CRM. Budimex's TPŚ division received a modular "Intermodal" system for port logistics that integrated ticketing, job orders, ferry scheduling, and automated fee calculation—handling over 500,000 vehicles and 1.1 million people in 2022.